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Return Policy

Please know our products start and are made from excellent quality products that have stood the test of quality assurance by way of hundreds of sales on this website and on Etsy where we formerly sold our products.  Buy with confidence knowing you are buying quality products from a company that has been making said goods with many happy customers. 

Our return policy is as follows:

  • It covers ALL defects caused by shipping or manufacturers defect on all things we sell whether personalized or not.  A refund after return of product or a replacement will be offered on all products we sell within 14 days of receipt of product.  Please contact us at customerservice@downinkokomo.com to let us know about the problem.  
  • Our return policy does NOT however cover basic "buyers remorse".  If the product was not delivered defective we are unable to take it back under any circumstances as it was customized for you.  All Personalized and Customized Sales are Final.
  • Cancellation of an order must be done within 12 hours of purchase, please contact us to do so in that time frame.